Need help with MY11? This page covers the most common issues related to the app, your account, and Premium subscriptions.
If you have issues with sign-in, registration, Google Sign-In, Sign in with Apple, or managing your account, contact us and include a description of the problem and the device you are using.
Support email: my11.support@gmail.com
MY11 Premium subscriptions purchased through the App Store or Google Play are managed directly by the respective store.
If you already purchased Premium but the app does not recognize the subscription, first try the Restore purchases option in the app.
To change, cancel, or check renewal of a subscription, use your Apple App Store or Google Play account settings. If the issue continues, you can contact us by email.
MY11 lets you create and customize formations, save content, and use your own images.
If you have issues uploading, saving, or managing images, make sure MY11 has the required device permissions and that an Internet connection is available when needed.
You can request or manage deletion of your MY11 account and associated data. For more information, visit:
For information about collected data, use of personal information, third-party services, and your rights, see our Privacy Policy:
When you contact us about a technical issue, please include if possible:
This helps us identify the issue more quickly.
For support, questions, or reports: my11.support@gmail.com
MY11 Support